These days I don’t get hurt or angry if I am misunderstood, nor even if I am scorned or maliciously attacked. I am not in the business of taking on easy clinical challenges. It is inevitable that some patients will feel that we are attacking them when we try to separate them from the ones they love the most – their drugs or other addictive substances or processes. Some feel so resentful that they attack PROMIS, and inevitably as the head of the organisation, me. That goes with the territory.
There is no point in me getting upset. If my ideas are under attack, that is fair game and I may learn new ideas in the process. If my staff are challenged I need to find out the truth of the situation as best I can and as quickly as possible, preferably the same day. Occasionally I may need to put into effect the full grievance procedure and go through the formal process, with evidence from witnesses, opportunities to challenge and cross-challenge. Very rarely we resort to law.
When I myself am under fire I have to check out my own behaviour. This is usually straightforward because mostly I work alongside other counsellors and we always go through the substance and process of each group therapy session immediately afterwards, prior to dictating my notes. If I am accused of an action taken when there was only one other person involved, I have to rely upon my own memory and perceptions and subsequently check in with my professional mentor, my Twelve Step Fellowship guide, (termed a Sponsor) and my clinical supervisor. They should hopefully be able to see if I am going off.
Having done all that I can do to ascertain the truth, I have to let the subject go, rather than worry myself silly over it.